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Before you start
- Just Converter on Windows and a completed or interrupted job in Results.
- The original input files and access to the output folder.
Follow these steps
Read the affected row
Open Results. Match each filename to its status and output. Keep successful outputs; one failed file does not mean the whole batch must run again.
Read the error before choosing a retry. Enlarge image. - Retry failed files only runs the failed inputs again.
Fix the reported cause
For example, choose a writable destination for an access error or install a missing component. Use Edit settings when the conversion choices need changing.
Choose the right retry
If settings are unchanged, choose Retry failed files only when offered. It starts immediately, without another review screen, and excludes successful and skipped inputs.
Use a new job when needed
For changed settings or a canceled-only job without that button, add only unfinished inputs to a new job. Review names, destination and collision behavior before starting.
Check the new outputs
Open the completed files. Compare Results with your original file list so a skipped or still-failed item is not mistaken for a finished one.
Check your result
- Every original input is accounted for as completed or still requiring action.
- Previously successful outputs remain available and open correctly.
- The reported failure cause was corrected before retrying.
- The chosen collision rule handles existing output names as intended.
If you need more help
When Retry with same settings is appropriate
Retry with same settings restarts the original job snapshot, including inputs that already succeeded. Use it only when the entire job should run again.
Review collisions first. Rename creates another name, Overwrite replaces an existing destination through the app's staged process, and Skip can leave outputs unprocessed. Source files are not overwrite targets.
Failed, canceled and skipped are different
Failed means the file reported an error. Canceled means conversion was interrupted. Retry failed files only includes these two statuses when it is available.
Skipped files are excluded from failed-only retry. Inspect the reason, such as an existing destination under Skip, and decide whether that file needs a new job.
Retry settings and output quality
Retry failed files only uses the last job's saved settings. After choosing Edit settings, review the current file list and run the revised job; do not assume the old retry command adopts unsaved changes.
A successful conversion status means the operation completed. It does not guarantee that layout, image detail, audio tracks or formula values match what the receiving system needs.
If the same error returns
If the same error returns, check the input, output permissions and required components. Let a canceled job stop before starting another. Update the app if you are using an older release.
Copy diagnostic information provides redacted support details. The separately confirmed detailed diagnostic option can include full paths. Review anything you send to support.
Need the app?
Just Converter. Check requirements and download options.